Support Plans Overview

Basic Support Plan

  • Email/ticket support during office hours
  • App platform: support for all the iOS and Android versions supported officially
  • Maintenance of Smarter Camera service, event and continuous recording, social login, virtual assistant, integration platforms, camera product platform, cloud vision service & edge inference accelerator platform
  • One service region only

Advanced Support Plan

Basic Support, plus:

  • Office hours phone access
  • Maintenance for management system, monitoring service, branded mobile app & onboarding customization
  • Support for up to 2 service regions

Mission Critical

Advanced Support, plus:

  • Dedicated support personnel
  • 24/7/365 phone access
  • Preventive maintenance
  • Highest priority ticket resolution
  • App platform beta for preview versions of Android and iOS
  • Exclusive access/preview of AnyConnect roadmap and AnyConnect partners upcoming technologies
  • Unlimited number of service regions

Speak to a Smarter AI™ Camera expert